Managed Services

An IT partner not provider. We have been working hard to enhance your customer service experience and to improve upon the manner in which your network helps you conduct business. Technology is the number one budget item after human resources, yet it is the least understood. Allow us to use our expertise to help you reduce your maintenance costs and increase the service quality and reliability of your IT infrastructure.




One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive managed services solution, we can prevent many network failures from ever happening. By combining regular preventative maintenance and comprehensive real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective, our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

Standard Features	Description
Networking Basics	Monitoring and continuing maintenance of your LAN, WAN, domain and VPN
Online Backup	Guaranteed continuity of your critical business services and data
Security Necessities	A secured network perimeter, policies and managed virus protection
PC Care & Maintenance	Ongoing preventative maintenance of your PCs to make them reliable and secure
Complete Server Monitoring	Monitoring of the health and performance of your servers and shared applications
IT Consulting	Network health reports, regular IT strategy meetings and procurement assistance
Remote Response	Technicians work remotely on your network to resolve issues
Asset Reporting	Greater control of your IT assets through regular audits of what you have
Priority Client Response	As a preferred client, you are awarded priority response levels to support issues
Premium User Support	Helpdesk services for PC users, with incident-based billing
Managed Printers	Troubleshooting, monitoring, maintenance and repair of your business' printers
Wireless Networking	Total management of your business' wireless infrastructure

Do these issues plague your business?

1. Untimely network failures? Not knowing what will fail and when, and then having to wait for a technician to arrive?
2. Email failures? Has your email server ever been down when you need to send an important message or document?
3. No technology plan? Does your organization lack a strategy for how technology can best serve it into the future?

Program Advantages:

1. Prevention of network problems and failures: Through early detection of impending issues, we can work to resolve many issues before they can affect your network and your employees' productivity.
2. Protection of your IT investment: With ongoing professional maintenance, your most critical network devices will always be as stable and as reliable as the day they were first installed.
3. A true IT partnership: Our goal is to be your outsourced IT Department. Be confident that a team of experienced, highly skilled IT professionals will manage and maintain your network.